Refund & Return Policy

Please check your parcel when it arrives. If the box is visibly damaged, opened or leaking, you may refuse the parcel, or take a photo/video before opening and contact us right away.

We accept returns or exchanges within 7 days of delivery if:

• You received a damaged or leaking product
• You received the wrong product
• An item from your order is missing

For hygiene and safety reasons, perfumes and attars cannot be returned once opened or used. We are also unable to accept returns for:

• A change of mind after the seal or packaging has been opened
• Personal preference about the scent after use
• Products damaged after delivery due to misuse
• Products bought in clearance or final-sale offers (where clearly mentioned)

1. Message us on WhatsApp at +92 316 6514565 within 7 days of delivery.
2. Share your order number, a short description of the issue, and clear photos or an unboxing video.
3. We will review your request and reply within 2 working days.
4. If approved, we will guide you on sending the product back or arrange a replacement.

• Approved refunds are processed within 5–7 working days after we receive and inspect the returned product.
• For Cash on Delivery orders, refunds are sent via bank transfer, JazzCash or Easypaisa.
• If the return is due to our mistake (damaged, wrong or missing item), we cover the return delivery cost.
• Original delivery charges are non-refundable unless the error was ours.

If you received a damaged or wrong item, we will send a replacement of the same product at no extra cost, subject to availability. If it is out of stock, we will offer another product of equal value or a full refund.

Please only place an order if you intend to receive it. Repeated refusal of Cash on Delivery parcels without a valid reason may mean future orders require advance payment.